Refund & Return Policy
Dead on Arrival (DOA)
Pinobuy guarantees safe delivery of your orders. We exchange all damaged items. Pinobuy reimburses return shipping charges. Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
Pinobuy will exchange the item or fully refund you. Contact us then ship the products back via the least expensive method, and Pinobuy covers all return shipping charges.
Due to restrictions imposed by PayPal, Pinobuy is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds..
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.
Frequently Asked Questions
1. What should I do with a DOA (dead on arrival) item?
Despite that we have extensive testing before shipment, we could not 100% avoid this problem. Please test the items first after delivery. If there are defective items, please contact our support team within 2 business days, then we could solve the problem for you in a timely manner.
2. Should I send the defective item back?
It’s not necessarily that the defective items should be sent back for refund or exchange unless the manufacturer has specific requirement on it. Kindly note that all the Original Brands require S/N (serial number) & security code before providing replacements. We recommend you to keep the package or take a picture of the useful information before you discard it. If your item is defective unfortunately, please contact us via Email (support@pinobuy.com) with the following information:
1) Order number
2) Product name
3) Problem description
4) Picture of S/N (serial number) & security code
5) Video/ video link or picture
3. When will I receive a replacement?
Usually, we will arrange shipment for the replacement after the problem is approved. Please note that if you happen to have placed new orders, we would add the replacement in the new order.
Pinobuy guarantees safe delivery of your orders. We exchange all damaged items. Pinobuy reimburses return shipping charges. Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of shipment.
- Within 3 months from shipment:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower. - Afterwards:
Customers may still send defective items back to Pinobuy. Pinobuy passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.
Depending on the problem, fees may be assessed by the manufacturers. Pinobuy will contact customers before committing the repairs.
Pinobuy will exchange the item or fully refund you. Contact us then ship the products back via the least expensive method, and Pinobuy covers all return shipping charges.
Due to restrictions imposed by PayPal, Pinobuy is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds..
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.
Frequently Asked Questions
1. What should I do with a DOA (dead on arrival) item?
Despite that we have extensive testing before shipment, we could not 100% avoid this problem. Please test the items first after delivery. If there are defective items, please contact our support team within 2 business days, then we could solve the problem for you in a timely manner.
2. Should I send the defective item back?
It’s not necessarily that the defective items should be sent back for refund or exchange unless the manufacturer has specific requirement on it. Kindly note that all the Original Brands require S/N (serial number) & security code before providing replacements. We recommend you to keep the package or take a picture of the useful information before you discard it. If your item is defective unfortunately, please contact us via Email (support@pinobuy.com) with the following information:
1) Order number
2) Product name
3) Problem description
4) Picture of S/N (serial number) & security code
5) Video/ video link or picture
3. When will I receive a replacement?
Usually, we will arrange shipment for the replacement after the problem is approved. Please note that if you happen to have placed new orders, we would add the replacement in the new order.